Shipping policy

Shipping

During checkout, you will be prompted to choose a shipping method for your item(s). (Please note, some items may offer only one shipping method).

Orders in USA:
UPS Ground - 1-5 business days to deliver it. The delivery time is shorter or longer depending on your proximity to California. 

UPS Next Day Air Saver  - 1 business days to deliver it. The delivery time is shorter or longer depending on your proximity to California. 

UPS Second Day Air - 2 business days to deliver it. The delivery time is shorter or longer depending on your proximity to California. 

UPS Three Day Select - 3 business days to deliver it. The delivery time is shorter or longer depending on your proximity to California. 

USPS Priority – 4-5 business days to deliver it. The delivery time is shorter or longer depending on your proximity to California. USPS is not as reliable as UPS and in some cases it can take longer than 5 business days.

International Orders: are shipped USPS Priority or DHL and delivery times may vary depending on the country. However it is usually 6-10 business days, but sometimes it can take 15-20 business days.

All shipping times above are shipping travel times and are in business days and excludes holidays and weekends. In addition to the travel shipping times, custom Items will take 3-4 business days for production before leaving the warehouse.

(Semi-Custom projects for wholesale customers please add 2-4 days)

Please Note:
- All orders are shipped on business days only. Business days are Mondays to Fridays, excluding federal holidays within the United States.
- Your shipping and handling cost will automatically compute during checkout.
- You will receive an email notification once your order ships. Please allow 24 hours for tracking to update. (USPS tracking might take a lot longer).
- Regardless of the option you choose upon checkout, all international shipments will be sent via UPS or DHL depending on which is faster and more secure.
- Taking the customer best interest at heart, Break Point FC reserves the right to change the courier which our shipping team deemed best to protect orders and ensure delivery.
- Break Point is not responsible for the shipping, once it is handed over to the selected carrier, the responsibility lies with them. We strongly recommend that our customers do NOT select USPS unless you have to, as it’s not as reliable as UPS.

Shipping Insurance (Optional)

Customers have the option to add Shipping Insurance at checkout. This coverage protects against theft, loss, or misplacement of items by the carrier after the order has been shipped.

How to File a Claim

To initiate a claim, please contact Break Point at store@breakpointfc.com with your order number and a description of the issue. Our team will open an investigation with the shipping carrier on your behalf.

Carrier confirmation is required before a claim can be approved. Investigations typically take 7–14 business days to complete.

Approved Claims
If the carrier confirms the package as lost or misdelivered, Break Point will issue a replacement order at no additional cost.

Expedited Replacement Option
If you prefer not to wait for the investigation to conclude, you may request a replacement order after a minimum of 7 days of transit delay.

Please note:
If the original shipment is ultimately delivered after the replacement has been issued, the customer agrees to keep both shipments. In this case, the original order will remain at full price, and the replacement order will be honored at a 50% discount.

Shipping Insurance is optional but strongly recommended for added protection and peace of mind.